Sourav Ganguly sings a Breathless-style song about all the things he can do with Tata Indicom Broadband. I wish I could try all those things out. You see, Tata Indicom Broadband’s customer care tells me that in my area, only 96 connections can be given and as all of them have already been given out, I cannot have one. What about expanding their capacity, I asked, and was told that the ‘higher ups’ will have to decide and only then would anything happen.
All this I was told when, after placing an order about a week ago and not hearing form them at all, I called them up now to know what was going on.
Such an aggressive marketing campaign, where they are spending millions to get exposure, is just money down the toilet when it is not backed up with prompt service and a responsive enquiry handling system. I am sure my reaction would have been more positive if I had been called back within the promised 72 hours and told that I could be accommodated only when they expanded their infrastructure.