I am on Airtel – landline, mobile and broadband. I’ve been dealing with them ever since they set up operations in Chennai, and they have been consistently providing me with technically superior service, combined with what is perhaps one of the world’s most atrocious customer service. Untrained executives with major attitude problems seem to populate their call centres, which are backed up by inefficient software that always seems to be on the blink. Even when it is working, it takes ages (weeks!) for simple things to be updated.
The sad truth is that Airtel simply does not care, nor does it need to care. Customers are not its focus – it has grown so big and monstrous that simply its momentum will keep it going.
I no longer rely on any “automatic” things that Airtel promises. It is far less troublesome, and also much easier on one’s health, to make the trip to an Airtel showroom and make one’s payment.
Vibhu – I totally am with you here, as are, I’m sure, thousands of other similarly tormented souls.